Withdrawal & Refund Policy
Should a customer wish to withdraw from the event having already entered and paid there are several options;
1. Medical Withdrawal
2. Immediate entry cancellation
3. Entry Exchange
4. Entry Deferral
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1. Medical Withdrawal
We offer a refund in the case of a medical issue preventing the customer from taking part in the event. This is only applicable up to 6 weeks before the event and on production of a medical certificate. If a discount is used at time of purchase, the entry fee paid will be subject to refund and not the standard advertised fee (if different). All refunds incur an admin charge of £5. (refund is issued minus £5 admin charge) If the refund applies to a group entry the admin charge is £5 per person.
Contact us here to request your refund. You will need to confirm your full name, date of birth, the name of the event you have entered, along with your medical certification. We can accept a copy of a medical note, copies of appointment letters, physio notes.
Women falling pregnant on the year of the event can defer their entry for up to 2 years. Please contact us here for more information.
2. Immediate entry cancellation
If the customer decides that they no longer want to take part within 3 days of entering, regardless of reason, we will refund the entry fee. All refunds incur an admin charge of £5 (refund is issued minus £5 admin charge) If the refund applies to a group entry the admin charge is £5 per person.
Contact us here to request your refund. You will need to confirm your full name, date of birth, the name of the event you have entered and confirm that you are requesting the immediate entry cancellation refund.
3. Entry Exchange
A runner, who is no longer able to take part, is entitled to reallocate their place in an event to another participant for a fee of £10. This option is only available prior to number allocation and race packs being sent out (individual dates to apply for each event and will be published online)
The existing runner contacts us here to exchange their place and supplies the new runner’s email address. The new runner is then issued an online entry token to pay the £10 fee whereupon the existing runner is replaced in the system with the new runner.
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4. Entry Deferral
Windermere Marathon entries are non-transferable into subsequent years events and we do not offer a deferment policy.